Therefore rips, tears, or cuts in the fabric were either caused by the shipping company, opening the boxes with knives or scissors, or happened during installation. All shades are thoroughly inspected before they are carefully packaged to ensure they are pristine. Fabrics are cut with state-of-the-art lasers, seams are sonically welded, and our tables are rounded and smooth. Please see our slide show on the Products Page that shows how carefully and meticulously our shades are manufactured and shipped.Defective or incorrect parts will be replaced. All shade orders are custom and as such cannot be returned or refunded.Contractors: Make sure your END USER signs the Use & Care Contract or the warranty will be void. Not following the Use & Care Guide on the Citadel High Wind Zipper Track shades will void the warranty.If expedited shipping is desired, you may pay the difference between Ground and expedited shipping. Under no circumstances are installer fees covered, regardless of whether it is a warranty issue or not.Good for original owner of shades only.We may check historic wind speed data in your area. To stay within warranty, shades must NOT be left down in winds greater than the product is rated for.We will request photos and videos of your installation. Shades must be installed correctly per instructions.Suntex 90, 95 and 97 fabrics and Insect fabrics for 10 years, Clear Vinyl with Solid Borders and Soltis Blackout for 5 years. Fabric and motor warranties are unchanged.
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